Refund policy
We accept returns only when an order arrives damaged, has the wrong item, is missing an item, or has a manufacturing defect. Every product we sell is 100% authentic, and for hygiene reasons we can't take back products that are opened or that you've changed your mind about.
What we accept
Please report any problem within 24 hours of receiving your order.
| Problem | What we need |
|---|---|
| Damaged on arrival | Order number, photos, and an unboxing video |
| Wrong item received | Order number and photos of the item and its label |
| Missing item | Order number and an unboxing video |
| Manufacturing defect | Order number, photos or video showing the fault |
What we can't accept
- Change of mind, or not liking a shade, scent or texture
- Allergic reactions or skin sensitivity. Please patch test, and check ingredients before buying
- Opened, used or swatched products, unless the product itself is faulty
- Small differences in packaging design from the photos on our site
- Products bought on clearance where this was stated at checkout
- Problems reported more than 24 hours after delivery
How to request a return
- Message us on WhatsApp at +20 151 590 7545, or email saharabeautyowner@gmail.com, within 24 hours of receiving your order.
- Send your order number and the photos or video.
- We review your request within 1 to 3 business days.
- If approved, our courier collects the item within 2 to 7 business days. You don't pay for this pickup.
Items we collect must be in their original packaging with everything that came with them. If an item doesn't match the reported problem, we send it back to you and no refund is issued.
Refunds and replacements
You can choose a replacement of the same product, store credit, or a refund. Refunds are sent within 2 to 7 business days after we receive and inspect the item:
- Cash on delivery orders: refunded by InstaPay or bank transfer.
- InstaPay orders: refunded to the same InstaPay account.
Once you choose a refund method, it can't be changed.
Cancelling an order
You can cancel for free any time before your order ships. After it ships, it can't be cancelled; refusing it at the door is treated as described in our Shipping policy.
